Customer Satisfaction - companies seeking a competitive advantage are discovering that superior service is the key to getting and keeping customers. In this program you are shown how to identify and exceed customers expectations and build strong, long-term customer relationships. Topics covered include:

Operations Driven vs. Customer Driven

A Commitment to Being Customer Driven

Moments of Magic vs. Moments of Misery

Effective Communication

Keeping in Touch with Your Customers

Appropriately Handling Customer Problems

Materials include - workbook
Time: 3 hours